Our shipping rates and delivery times vary depending on the shipping service selected, destination, and package weight. You can get an estimate by contacting our customer support team.

We recommend contacting us immediately if you need to change the shipping address after placing your order. We will do our best to accommodate your request if the package has not yet been shipped.

Occasionally, packages may experience delays due to unforeseen circumstances such as weather conditions or customs clearance. If your package is delayed, please contact us for assistance and updates on the status of your shipment.

Yes, we offer international shipping services to many countries especially Turkey and around the world. You can check the list of countries we ship to during checkout or contact us for more information.

Yes, we offer package consolidation services for customers who want to combine multiple items into one shipment. This can help save on shipping costs and simplify the delivery process.

Yes, certain items are restricted or prohibited for shipping due to safety or legal reasons. You can contact us for clarification.

If your package is lost or damaged during transit, please contact us immediately with your tracking number and details. We will initiate an investigation and work with the carrier to resolve the issue.

We take the security and safety of your package seriously. We use robust packaging materials and work with reputable shipping carriers to ensure that your package is handled with care and delivered securely. Additionally, we offer options such as package insurance and signature confirmation for added protection.

For international shipments, we work closely with customs authorities to ensure smooth clearance of packages. We provide necessary documentation and information to facilitate customs procedures. Customers are responsible for any applicable import duties or taxes, and we provide guidance and support to help navigate these processes.